Frequently Asked Questions
Below are some of the questions we are asked on a consistent basis. You
should find the answers educational, interesting and useful.
For your convenience we have divided this section into Ordering
Questions and Production Questions.
Ordering Questions
How much will my project cost?
There are two major factors affecting the price of CD and DVD Duplication;
the quantity of discs,and the turnaround time. Larger quantities will have
lower prices. Longer turn around times may allow for replication instead of
duplication resulting in a lower cost per unit. When these two factors are
combined, a significant cost savings may be realized.
Where and how do I place an order or get a quote?
You can obtain a general quote and ordering information by clicking on the
'Quote & Ordering Information' button in the menu at the right, e-mailing Sales@AlpineDisc.com ,
or calling our sales department at 303-444-1257. If you are out of state, please
feel free to use our toll free number. 1-800-475-0872.
Where and how do I send my artwork for labels or packaging?
Artwork may be submitted by e-mail, ftp, "snail-mail", or express
carrier (UPS, FedEx etc.) If you are local, you may choose to drop your artwork
off in person. Artwork should be in Adobe Illustrator (eps), Adobe Photoshop(psd) ,
or a high resolution (min 300 dpi) bitmap (bmp), jpeg (jpg) tiff file (tif) or
a pdf file. Please outline your
fonts. Call us if you have questions regarding artwork specifications.
Artwork should be submitted to Production@AlpineDisc.com
I need this project yesterday, how soon will it be done?
Many small projects can be completed in 24 to 48 hours. Let us know what your
time requirements are and we'll make every effort to meet them. Should you
require your order in less then our normal turn time, and we have equipment
and manpower available, we'll make every effort to meet your
goals. There is a 20% rush fee on orders required in less than 24 hours.
What is the Minimum Order?
On most orders, the minimum requirement is one. On CD and DVD Replication the
minimum quantity is 500. The replication process requires a minimum
of 10-12 calendar days.
Production Questions
10 Biggest CD/DVD Art Work Problems PDF FileWhen should I choose a CD or a DVD for my project?
CDs are typically used for audio and data discs when you have less than 700
MB (megabytes) of Data or less than 80 minutes of Audio. CDs can store
any type of data, including text, images, audio and video but have less capacity
than DVD’s. DVD’s are best for full length movies and high
quality video images. They can also be used for data storage.. DVDs
have a capacity of 4.7 GB (Gigabytes). Video DVDs will play in most home
DVD players as well as most computers equipped with a DVD reader.
What is the difference between CDR and CD-RW media?
CDR (CD-Recordable) media can only be written to once, CD-RW media is rewritable.
What are the differences between Duplication and Replication?
Duplicated discs have data "burned" onto them by a laser burning
the dye on a prepared surface. Duplication is usually less expensive for orders
under 500 discs and turnaround times are much quicker. The replication
process starts with the creation of a glass master. This glass master is then
used to make a "father" mold and then a "mother" mold which
is used as the replication master for an injection/stamping process.
Unlike many of our competitors, Alpine Media Duplication does not charge
for creating glass masters. Replication is less expensive for large orders
and includes full color offset printing.
What is the difference between DVD-R and DVD+R media?
These DVDs have different media and methods of recording. Either type
will work in most DVD players and will normally work in all computer DVD drives. Alpine
Media Duplication recommends that DVD-R be used as they have slightly
superior readability properties.
There are many printing options available. What are the differences
between inkjet, laser, thermal, silk screening, and offset printing?
Inkjet printing directly on special surfaced discs has good resolution
but has not proven to be very durable and typically not waterproof. Consequently, we do not offer
this method. Laser printed paper labels are adhesive labels printed in
high resolution that are attached directly to the surface of either CDs
or DVDs. They are the the least expensive option. Photo Finish
thermal printing is a high resolution transfer process that prints directly
onto the disc surface. Both laser and thermal printing are available in single
or full color. Replicated CDs or DVDs are normally created using
photo quality offset printing.
What is a “Transfer”?
A transfer is taking the data from one media type and transferring it to another.
Examples of this would be Mini-DV to VHS, VHS to DVD, Micro-Cassette to Audio
Cassette or CD, Vinyl Record to CD, 8mm film to DVD etc.
What is a “Conversion”?
A conversion is changing from one format to another. Examples include
PAL to NTSC, SECAM to NTSC, PAL to SECAM, etc... The majority of DVD
players sold in PAL countries, can play both PAL and NTSC formatted discs.
Conversely, the majority of NTSC decks are unable to play PAL formatted discs.
The same applies to most NTSC TVs. They either won't display any video
or will present marginal video images.
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